Search Windows for shell: Close Devices and Printers. Select your operating system and version , Change Detected operating system: From the bin folder, find and double-click hpqste Select your HP printer.

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Try scanning workarounds Use these workarounds to scan if the solutions did not resolve the issue. Select your printer, click OKand then click Scan.

If you click Skip and are not experiencing additional issues, click Quit to exit the tool.

Use the scan features | HP Officejet

Search Windows for uninstall a programand then click offiejet Uninstall a program Control Panel setting in the list of results. PC Connectivity Connection Availability. Run the Print and Scan Doctor.

No software or drivers are available for this product with the selected operating system. When you start a scan from the printer control panel, a scan options or settings issue message displays and the scan fails.

Get the printer’s IP address from the printer control panel or by printing a network configuration page. Message 2 of 2. Europe, Middle East, Africa. Place the item you want to scan on the scanner glass or load it into the document feeder.


Restart the computer and printer Restarting the computer and printer can all-i-one a missing scan settings error.

Make sure the power cord connects directly to officeket electrical outlet and not through a surge protector or power strip. Try one of the other workarounds if the first method you tried did not work.

How does HP install software and gather data? Continue to the next step. After changing officejrt settings, re-enable the firewall in the Print and Scan Doctor. Not sure which drivers to choose? Search Windows for shell: If csan have a question, please create a new topic by clicking here. Fax with a distinctive ring service on the same line Case E: During the installation, select the Typical or Recommended type of installation when prompted by the software installer.

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HP Printers – ‘No Scan Options’ Message Displays on Printer (Windows)

HP Download and Install Assistant makes it easy to download and install your software. Close Devices and Printers. We delete comments that violate our policywhich we encourage you to read. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.


Please make a different selection, or visit the product homepage. I don’t see my operating system. Search Windows for faxand then click Windows Fax and Scan in the list of results. After completing the software installation, repeat the steps in this document to add Scan to options in the printer control panel menu.

Click File or the menu iconand then click From scanner or camera.

HP Customer Support – Software and Driver Downloads

Select the desired files and choose ‘Download files’ to start a batch download. I sincerely hope this fixes the issue. Make sure that pop-up windows are not blocked in the browser. Temporarily disable firewall software on the computer Firewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers.