I have the same dvd burner that you described above. I only recently started having a problem with it. Dump the drive and get an new one it will never work. Click “Add” to insert your video. I have a dell xps I can not burn dvd’s. I have tried going into the hardware device manager and re-installing the device.

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I have tried going into the hardware device manager and re-installing the device. Are you an Acer Computer and Internet Expert?

Download Belarc Advisor, which not only tells you everything in your computer, with model numbers for hardware and all of your software with their unique codesincluding the manumacturers, and will also inform you if you are missing any needed Windows updates. Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

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Helpful 3 Not Helpful 1 Comment Flag. Posted on Aug 15, The item may have some signs of cosmetic wear, but is fully operational and functions as intended.


Does not see DVDs in drive any more to record, regardless of software in use. Yep same problem here. Watch list is full.

I have a dell xps Instant Repair Help over the Phone 6ya. Hope this would help.

Anonymous Apr 22, Anonymous Oct 29, Questions and answers about this item. I have the same drive and a similar problem. It now only reads cd’s and will not read dvd’s nor will it burn anything but cd’s.

When i have windows search for a driver it tells me evdrrw is the most recent update.

This seller is currently away until 05 Jan,and isn’t processing orders at this time. Find out more about your rights as a buyer – opens in a new window or tab and exceptions – opens in a new window or tab.

GWA-4164B Support

Most Buy It Now purchases are protected by the Consumer Rights Directive, which allow you to cancel the purchase within seven working days from the day you receive the item. Add Your Answer Dvdrw for a great answer: Here’s a link to this great service Good luck! To Tom Scott–these drives are slaves, they do not need drivers.


This item will be sent through the Global Shipping Programme and includes international tracking. I ywa my time and bandwidth to look and download it for nothing.

Once you know what you have, if it came with the computer, seek an update at the computer manufacturer’s website, as it may be a special program not related to the burning software purchased from the software manufacturergo to their website for upgrades. Seller assumes gwz responsibility for this listing.

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For additional information, see dgdrrw Global Shipping Programme terms and conditions – opens in a new window or tab.

Posted on Jul 24, I can not burn dvd’s. Manufacturer is unknown to me. Will usually post within 1 business day of receiving cleared payment – opens in a new window or tab.